THISISEAMES Client Booking Transition Guide

Objective:

Streamline the process of transitioning clients from Instagram DM inquiries to formal onboarding communications for a professional and seamless experience.

Step 1: Initial Instagram DM Interaction

Response Template:

Hi [Client Name],

Thank you for reaching out to THISISEAMES. I'm glad you're thinking about booking a photography session. Can you let me know your preferred date and package choice?

Once we have these details, I will guide you through the next steps to confirm your booking.

Looking forward to working with you,
EAMES

Step 2: Confirm Details and Collect Information

Follow-Up Template:

Great choice, [Client Name].

Your preferred date and package are available. To secure your booking, I require a 50% deposit. I will send you an invoice through PayPal, which offers multiple payment options. Could you please provide your email address for the invoice?

Once the deposit is completed, I will send over the booking confirmation and all the details you will need for your session.

Thank you,
EAMES

Step 3: Send Booking Confirmation Email

Subject Line:
Welcome to Your Personalized THISISEAMES Booking

Email Body:

Dear [Client Name],

Thank you for choosing THISISEAMES for your photography session. I am pleased to confirm your booking for:

  • Date: [Insert Date]

  • Time: [Insert Time]

  • Selected Package: [Package Name]

Package Includes:




To ensure a seamless experience, I will send you preparation guidelines within the next 24 hours.

Looking forward to working together,
EAMES

Step 4: Continue with Pre-Shoot and Post-Shoot Communications

Pre-Shoot Instagram DM:

Hi [Client Name],

I’m looking forward to our upcoming session! To help you prepare, here’s a guide with tips and details to make everything seamless: Preparation Guide.

Let me know if you have any questions or need assistance. I can’t wait to see you soon!

Best,
EAMES

Pre-Shoot Email:
Dear [Client Name],

To help you prepare for your upcoming session, we’ve created a detailed preparation guide with everything you need to know. You can access it here: View Preparation Guide.

For quick tips:

  1. Clothing and Style: Wear outfits that make you feel great. Stick to solid colors and timeless looks.

  2. Timing and Rest: Get enough rest before your session and arrive a few minutes early to ease into it.

  3. Confidence and Comfort: Bring your best self and trust the process. We’ll handle the details.

  4. Communication: Share any preferences or ideas ahead of time so we can make this session uniquely yours.

We’re here to make this an enjoyable and stress-free experience. If you have any questions, don’t hesitate to reach out!

Looking forward to seeing you, EAMES

  1. Post-Shoot Email: Subject Line: Your Photos Are Ready!

    Email Body: Dear [Client Name],

    I’m excited to let you know that your photos from our session are ready. You can access and download them using the link below:

    Download Your Photos

    Thank you for trusting THISISEAMES with capturing these special moments. I hope you love the final images as much as I enjoyed creating them.

    If you have any questions or need assistance with the download, feel free to reach out. I’d also love to hear your feedback on the session!

    Warm regards, EAMES

  2. Post-Shoot Instagram DM:

    Hi [Client Name],

    Your photos are ready! I’ve sent the link to your email, but here it is for quick access: Download Your Photos.

    Let me know if you have any trouble accessing them or if there’s anything else I can help with. I hope you love them!

    Best, EAMES

Summary:

This four-step guide transitions Instagram DM inquiries into a structured, professional onboarding process. Each step enhances communication clarity, professionalism, and ensures a positive client experience.